1. Introduction
Welcome to the Nordiqo Privacy Policy. This document outlines how Nordiqo ("we," "us," "our") collects, processes, stores, and protects your personal information when you access our official website at nordiqo.ca and use our AI-powered trading platform and associated services.
By creating an account, accessing the Nordiqo platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.
We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and in compliance with applicable data protection laws, including the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), the General Data Protection Regulation (GDPR), and other relevant local legislation.
2. Information We Collect
To provide you with a secure and functional trading experience, we collect the following types of information:
2.1 Personal Information
When you register for a Nordiqo account, we collect your full name, email address, phone number, date of birth, and residential address. This information is required for account creation and identity verification (KYC) purposes.
2.2 Financial Information
To facilitate deposits and withdrawals, we may collect payment method details such as bank account information, credit/debit card numbers (processed through secure third-party payment processors), and transaction history. We do not store complete card numbers on our servers.
2.3 Identity Verification Documents
As part of our regulatory compliance obligations, we may request government-issued identification documents (passport, driver's license, or national ID card) and proof of address documentation.
2.4 Technical & Usage Data
We automatically collect certain technical information when you use the Nordiqo platform, including your IP address, browser type and version, operating system, device type, pages visited, time spent on the platform, referral URLs, and interaction patterns. This data is collected through cookies and similar technologies.
2.5 Communication Data
If you contact our support team or communicate with us via email or live chat, we retain records of those communications to provide better service and maintain quality standards.
3. How We Use Your Information
Nordiqo uses your personal information for the following purposes:
- To create, verify, and manage your trading account
- To process deposits, withdrawals, and other financial transactions
- To provide, maintain, and improve the Nordiqo platform and its features
- To personalize your trading experience and AI settings
- To communicate with you regarding account activity, platform updates, and service announcements
- To comply with legal and regulatory requirements, including anti-money laundering (AML) and KYC obligations
- To detect, prevent, and address fraud, security breaches, and other harmful activities
- To analyze usage patterns and improve platform performance and user experience
- To respond to your customer support inquiries and requests
4. Data Sharing & Third Parties
Nordiqo does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data with trusted third parties only in the following circumstances:
- Regulated broker partners: To facilitate trade execution and fund management through our licensed broker partners.
- Payment processors: To securely process your deposits and withdrawals.
- Identity verification providers: To complete KYC/AML checks as required by law.
- Legal authorities: When required by law, regulation, legal process, or governmental request.
- Service providers: Third-party vendors who assist us with hosting, analytics, customer support tools, and email delivery — bound by strict data protection agreements.
5. Data Security
We take the security of your personal data extremely seriously. Nordiqo implements industry-standard security measures including 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, two-factor authentication (2FA) for account access, regular security audits and penetration testing, and segregated database architecture to isolate user data.
While we employ robust security measures, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but are committed to taking all reasonable precautions to protect your information.
6. Cookies & Tracking Technologies
Nordiqo uses cookies and similar tracking technologies to enhance your experience on our platform. These include essential cookies required for platform functionality, analytics cookies to understand how users interact with our services, and preference cookies that remember your settings and choices.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Nordiqo platform.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete personal data.
- Right to erasure: Request deletion of your personal data, subject to legal retention requirements.
- Right to restrict processing: Request that we limit how we use your personal data.
- Right to data portability: Receive your data in a structured, commonly used format.
- Right to object: Object to certain types of data processing.
- Right to withdraw consent: Withdraw previously given consent at any time.
To exercise any of these rights, please contact us at privacy@nordiqo.ca. We will respond to your request within 30 days.
8. Data Retention
Nordiqo retains your personal information for as long as your account remains active or as necessary to provide you with our services. We may also retain certain data for an extended period as required by legal, regulatory, or compliance obligations — typically up to 5 years after account closure for financial records.
When your data is no longer needed, we will securely delete or anonymize it in accordance with our data retention schedule.
9. Children's Privacy
Nordiqo's services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a user is under 18, we will immediately terminate the account and delete all associated personal data.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or through a prominent notice on the Nordiqo official website. We encourage you to review this page periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
Email: privacy@nordiqo.ca
General Support: support@nordiqo.ca
Website: nordiqo.ca